Refund policy

We are honoured that you chose to buy from vaishnaviestate.com, and we hope you enjoy the coffee we have nurtured from bean to cup.

Our coffee is a food product. For hygiene and freshness reasons, we do not accept returns or offer refunds once an order has been delivered.

1. Damaged, wrong or missing items

Email care@vaishnaviestate.com within 7 days of delivery with your order number and a photo. We will send a free replacement. You do not need to send anything back. If we cannot replace the item, we will refund what you paid for it.

2. Cancellations

You can cancel for a full refund until your order is dispatched (usually within 1 working day). Once dispatched, an order cannot be cancelled.

3. Not happy with your coffee?

We want to hear what went wrong. Write to us at care@vaishnaviestate.com and we will help you find a roast or grind that suits you better.